All products purchased from another on-line retailer or other retail establishment are not covered by this Returns & Exchanges Policy. Please seek remedy from the retailer from which you purchased the product. If you have a warranty issue, please read our Warranty Policy as we can often take care of these issues.
- Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment. After this date the manufacturers’ warranty applies.
- BEFORE returning your product contact our customer service department and request a CASE number. Returns will not be accepted without a pre-approved CASE number. Thank you for your understanding.
- Free Returns not available for sale or discounted purchases
Returns should be shipped using the pre-paid shipping label provided by our customer service when the case number is assigned. Ship to:
Altus Brands Returns
6893 Sullivan Road
Grawn, MI 49637
With all returns, please include:
- your name
- shipping address
- a copy of your invoice
- an explanation of what you want done with your return. (For example, refund your credit card, exchange for another item, etc.)
Reporting Damaged Goods or Lost Shipments
DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
Please e-mail us at [email protected] or call us at 1-800-891-3660 in case of damaged or lost shipments.
